SUPPORT TYPES
Our dedicated support team is committed to providing comprehensive assistance tailored to your needs. We offer a range of support programs designed to address the specific requirements of your organization, with flexible options that scale as you grow. For organizations with larger user bases or complex environments, we provide specialized support to ensure optimal scalability and operational efficiency. Our support includes timely responses, proactive issue resolution, and personalized assistance to ensure seamless operations at every level.
Severity measures the impact of an issue, while priority measures its urgency. Severity levels help
assess the issue’s impact and guide the development team in setting appropriate priorities.
Depending on the severity of the issue and your organization’s support program, we aim to meet
the following service-level objectives for our response times.
Please note, the times mentioned below reflect business hours
(EST: 8:00 AM – 5:00 PM, Monday – Friday).
Our dedicated support team is here to assist with any inquiries or issues you may encounter.
Through the Titan Platform, you can access support efficiently via the question mark icon at the top-right
corner of the application. This feature allows you to create support tickets, ensuring faster resolution by
capturing all the necessary details.
Additionally, some accessible resources through the platform include:
KNOWLEDGE
BASE
Comprehensive
articles and guides to
help you understand
and resolve issues.
TROUBLESHOOTING GUIDELINES
Step-by-step
instructions to address common challenges.
FAQs
Quick answers to
frequently asked
questions.
Contact Us: Reach us by phone or email at [email protected]