How Titan Supports Laboratories in Achieving ISO/IEC 17025 Compliance

Laboratories across industries are tasked with ensuring the highest standards of testing and calibration. Achieving ISO/IEC 17025 certification is crucial for laboratories to demonstrate their competence and ensure the quality of their work. This international standard sets out the requirements for testing and calibration laboratories, focusing on two key areas: management and technical requirements. Titan, a comprehensive test lifecycle management solution, provides critical support in helping laboratories meet these standards.

In this document, we explore how Titan can assist Testing, Inspection & Certification (TIC) laboratories in complying with the essential elements of ISO/IEC 17025, ranging from document control to resource management and process traceability.

1. Management Requirements: Ensuring a Strong Quality Management System

ISO/IEC 17025 places significant emphasis on the laboratory’s quality management system. Titan plays a pivotal role in streamlining and automating several key aspects of the management requirements:

• Document Control: Titan provides an efficient system for managing all documents related to testing processes, ensuring that procedures are reviewed and updated as needed. With its secure document storage and version control features, Titan helps laboratories maintain an organized repository of test methods, procedures, checklists, and quality documentation, ensuring compliance with ISO/IEC 17025's stringent document control requirements.
• Records Control: One of the key challenges laboratories face is managing vast amounts of records generated during testing. Titan offers centralized record storage, enabling easy maintenance, retention, and retrieval of test records. From requests to resources, execution activities, and results, everything is captured in Titan. Whether for audits or historical reference, Titan ensures that all records are accessible and properly archived, meeting the requirements for ISO-compliant record control.
• Internal Audits: Regular internal audits are essential for assessing the effectiveness of a laboratory’s quality management system. Titan supports audit tracking, offering tools to schedule, perform, and document internal audits. Logs are maintained with user details and time stamps for each activity or decision. The system ensures that audit results are logged and corrective actions are identified, fostering continuous improvement in line with ISO/IEC 17025.
• Corrective and Preventive Actions: Titan enables the identification and management of nonconformities in testing processes. The system tracks corrective actions and ensures that preventive measures are put in place to avoid recurring issues. This proactive approach helps laboratories maintain compliance by addressing problems before they affect test results or customer satisfaction.
• Management Review: The regular review of the laboratory’s performance is a key requirement under ISO/IEC 17025. Titan’s management dashboard provides top management with a comprehensive overview of operational efficiency, resource utilization, and quality metrics, enabling data-driven reviews and informed decision-making.
• Role-Based Access Controls: Titan supports role-based access control (RBAC), ensuring that only authorized users can access sensitive information or perform specific operations. This feature is crucial for managing personnel access, protecting data integrity, and ensuring compliance with ISO/IEC 17025's personnel and competence requirements.

2. Technical Requirements: Ensuring Laboratory Competence

ISO/IEC 17025 also places a strong focus on the laboratory’s technical competency. Titan assists in multiple ways to ensure compliance with these technical requirements:

• Personnel Competence: Titan supports comprehensive personnel management, ensuring that all staff involved in testing and calibration are properly trained and qualified. The system tracks certifications, competencies, and training records, ensuring that only qualified personnel are assigned to critical tasks.
• Test and Calibration Methods: Laboratories must use recognized and validated test methods. Titan helps ensure that all test methods are documented and standardized. Furthermore, the system supports the development of new test methods, ensuring that they meet the required criteria and are aligned with the laboratory’s quality standards.
• Equipment Maintenance and Calibration: ISO/IEC 17025 requires that laboratories maintain their equipment and ensure it is properly calibrated. Titan’s equipment management module tracks the calibration and maintenance schedules of all lab equipment, ensuring that each piece of equipment is functioning optimally and meeting the necessary standards.
• Measurement Traceability: Titan ensures that all measurement results are traceable to national or international standards. With its ability to link test results with standardized reference materials and methods, Titan facilitates measurement traceability, which is a critical requirement under ISO/IEC 17025.
• Sampling and Handling of Test Items: Proper handling of test samples is essential for ensuring accurate results. Titan helps manage the entire process of sample collection, storage, and handling, ensuring that all protocols are followed and that test items are traceable throughout their lifecycle.
• Test Results and Reporting: Accurate and clear reporting of test results is a requirement under ISO/IEC 17025. Titan facilitates the generation of detailed test reports that include all necessary information such as test parameters, results, and any relevant notes. These reports are standardized, clear, and easy to understand, meeting the ISO requirements for result documentation.

3. Control of Nonconforming Work: Managing Deviations

ISO/IEC 17025 requires laboratories to have processes in place to manage nonconforming work. Titan’s workflow management tools help track deviations from planned procedures or results, ensuring that they are documented and corrective actions are promptly implemented. Titan also ensures that these nonconformities are addressed and resolved in a timely manner.

4. Internal Audits and Corrective Actions: Driving Continuous Improvement

Regular audits and corrective actions are essential for maintaining a high standard of quality in laboratories. Titan’s internal audit and corrective action tracking capabilities enable laboratories to document and address findings from audits efficiently. This ensures that any issues identified during audits are resolved promptly, fostering a culture of continuous improvement.

Unsaid Yet Derived Requirements for ISO/IEC 17025: Supported by Titan

While ISO/IEC 17025 provides clear, documented requirements for laboratory management, several derived needs arise naturally from the standard's core principles. These additional needs, though not explicitly outlined in the clauses, are essential for maintaining operational efficiency, compliance, and continuous improvement. Titan addresses these derived requirements, ensuring that laboratories go above and beyond the basic compliance.

1. Test Scheduling & Resource Allocation: While ISO/IEC 17025 focuses on the competence of laboratories and the proper handling of resources, it does not directly address how labs should schedule tests or allocate resources. However, efficient scheduling and resource allocation are critical for ensuring that the right personnel and equipment are available when needed, thus maintaining quality and meeting testing deadlines.
   How Titan supports this: Titan offers advanced test scheduling and resource allocation features that ensure all resources—personnel, equipment, and test facilities—are properly scheduled for upcoming tasks. The system optimizes resource usage and ensures that test execution is as efficient as possible, ultimately enhancing the lab’s ability to deliver on time and within compliance.
2. Notifications (Emails & within Titan): ISO/IEC 17025 emphasizes the importance of communication and documentation in maintaining laboratory quality. While the standard doesn’t specifically mandate notifications, laboratories need a reliable communication system to keep stakeholders informed about testing statuses, scheduling conflicts, or issues that arise.
   How Titan supports this: Titan integrates an automated notification system, both via emails and within the platform. Alerts are triggered for a variety of events, such as upcoming test schedules, test results, maintenance requirements, and even nonconformities. These timely notifications ensure that all stakeholders are aware of important events and actions needed, helping the laboratory stay on top of its responsibilities.
3. Workflow for Test Processes and Supporting Events (Work Orders, Preventive Maintenance, Incident Resolution): ISO/IEC 17025 requires laboratories to manage their testing processes effectively, ensuring that procedures are followed and issues are resolved quickly. While the standard does not specify how workflow should be managed, having an organized, automated workflow for critical events—such as work orders, preventive maintenance, and incident resolution—is essential for compliance and smooth operations.
   How Titan supports this: Titan provides a seamless workflow for managing test processes and related events. Whether it’s generating work orders for equipment calibration, scheduling preventive maintenance, or resolving incidents, Titan ensures that all processes are tracked, completed, and documented. The system automatically creates tasks, assigns responsibilities, and keeps records of all actions, helping the lab stay compliant while improving operational efficiency.

Conclusion: Titan Strengthens Your ISO/IEC 17025 Compliance

By supporting both the explicit requirements of ISO/IEC 17025 and addressing derived operational needs, Titan helps laboratories go beyond basic compliance. It is a solution that modernizes lab management and enhances the synchronization of testing processes with resource efficiency. Titan’s advanced features—such as test scheduling, resource allocation, automated notifications, and comprehensive workflows—make it an invaluable tool for ensuring smooth, efficient lab operations. With Titan, laboratories can enhance their competence, maintain strict quality controls, and stay on track for ISO/IEC 17025 certification.

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